"Staff is polite and helpful. Will recommend to friends."
"Great results! Great fair fee! Great service! Thanks for all savings! "
"All is going well"
"You are the best and I recommend your office often. Thank you."
"Keep up the good work"
"Your staff explained how all of this works. I was satisfied. Thanks."
"You back up what you say"
"Your expert reductions and savings you have given me and my family. Heather was a great help and inspiration for helping file my tax grievance."
"Everything!! Girl was very helpful when I called and pleasant one time."
"If I call my questions are answered and dalso your fees are less than everyone else. Because your fees are less it gives me less of a financial burden to pay you. Thank you."
"I have recommended you to several and they are using you. I have no worries with my account with this company"
"In comparison to our previous tax consultants, you have a much superior communication! Thanks."
"Love everything - organized, knowledgeable, great customer service and do what you say you would do - under promise and over deliver."
"A job well done! No new recommndations at this time. A very professional entity. Thank you very much for your services. I would highly recommend Empire to family and friends."
"You give attention to the individual. Please continue to do so? I am a single old lady who needs to be frugal. Thank you for your ongoing service. I am a single elderly gal who needs to count pennnies!! You make a difference in my life. Please be aggress"
"Unlike another service I used before Empire, you actually saved me money. When we bought our house in Pt. Lookout in 2006 the taxes were $10,300.00. In a few years they went up to $13,500. We tried one other sesrvice before ETR and our tax savings was"
"Have recommended to several propery owners."
"Can always talk to a real person, not a machine. Nicely detailed information."
"Great service. Awesome staff. Great results."
"I don't have to remember to file - your mailings come automatically."
"Explaining of how your company saved me money."
"You take care of all the necessary paperwork."
"Takes worry about my applying myself every year."
"Staying in touch with client."
"Has knowledge explaining when I have questions."
"Attention to detail and your customer service."
"My husband took care of this. He said he liked your office and you were very reasonable. "
"You keep me on file every year and take action right away. Excellent thank you."
"Proactively contact clients at least once evey 4-6 months to update them on the status of their case.Great job - thanks for the help."
New Hyde Park
"Best is savaing me money - Thanks"
"You are on the ball. Pleasant to work with very clear reports"
"Taxes are reduced. Each time I call the office my questions are answered professionally."
"Your fast and professional responses and your discounted 40% fee."
"Your service is very easy to use and it works! I wish I had done this years ago"
"We are very satisfied with your service; you have save us a lot of time and money. Thank you."
"Nothing Stay the way you are"
"That you save us money as we definitely need it"
"We love your tax grievance reductions and we will stay with you. On my local propertytax. They turned me down for the star discount. We are both seniors. Can you check this out for me. They gave me the star discount on the school tax."
"From day 1 when I was deciding on which co to go with you were very helpful, patient and took the time to answer all my questions. To this day you've proven to me that I made the right choice."
"That you are local to my area (Sea Cliff) and you are always very helpful in answering my questions that I may have."
"How you are able to help grieve for me and are always soo helpful -"
"1) Convenience of applying or reapplying 2) Your communication is excellent!"
"Just very appreciative of your help to reduce my property taxes - thank you"
"You have been successful in getting us refunds each year. We are very happy with your service."
"Am very satisfied with your service - have been using your company for years."
"The people at Empire always answer my questions. To improve service give me the winning lotto numbers."
"No recommendations. You do everything right."
Garden City South
"You seem very real and caring whenever I've talked with you. I like that this co. is run by women! June L. Johnson1"
"Convenient and successful. Excellent!!"
"None at all. Well satisfied."
"Your fee is resonable; instructions are clear and uncomplicated; you get the job done; easy to reach by phone."
New Hyde Park
"You get results"
"Everything runs smoothly all the time."
"Empire has been very helpful having my taxes reduced."
"Being informed about status"
"You reduced my school taxes very much. Thank you!"
"Keeping me up-to-date on your actions"
"Excellent follow up and communication. "
"Hassle Free - Sign & Save"
"Keeping me well informed with clear and concise information"
"The is great Id recommend you to my friends"
"You are lowering my taxes. Thank you."
"I am kept informed abouit the status of my tax grievance."
"Hassel free -- No problems -- Most of the time we win"
"Professionalism and experience. Continue your dedication, devotion and professionalism."
"Love service because you only charge 40% of discount"
"You answer my questions easily when I call. You fight for us each year. You help keep our taxes down somewhat each year. You correspond to let us know what is going on. Thank you"
"Easy and it works! Given your name to many people! All good! Very satisfied."
"The fact that you can apply online and receive email notifications. Also I have been satisfied with the reductions."
"Just keep it up"
"You seem to always get a reduction for us."
"Thanks for lowering my taxes"
"Transparent and fully explaining contract"
"Like that you keep the client informed about progress of application"
"Good communication during process"
"So far the service is very much what anybody would expect your staff is wonderful professional and polite. I am referring some of my famiily and friends."
"Find the time to talk to us about the service and very caring lets you understand the service"
"The service offered was performed successfully."
"We've been using you for years. Happy with the service overall."
"Great service. Gets results."
"Always found an answer to questions I had. Happily a reduction most years."
"Great service - easy to understand. Gave your name to my son who has also signed up."
"You deliver a high quality of service. Great Work!"
"What I like best is that you (ETR) has successfully resolved my tax grievance each year."
"You are successful in getting a reduction"
"The amount of savings you got for me. Thank you"
"All questions are answered by very polite employees"
"Keeping us infomed and letting us know the exact amount of savings."
"So far I'm satisfied with everything"
New Hyde Park
"Simple to use"
"You do not forget your long time customers. You continue to help as if we are a new customer. Thank you. "
"Best website Ease of convenience. Best assessment reduction experience ever - long ago I used others - hands down your the best!! No comparison to others."
"You work very hard & usually get me tax reductions. Great."
"What's best about your service is that you save me money. So far so good. Thanks."
"The ability to sign electronically was great. Ten seconds and done - Loved it!"
"Did a great job and saved me lots of money. Keep up the good work. "
"My time = Money. You save me time. Easy to do - just a signature!"
"Very efficient. And when I call there is someone to answer! If I have a question it is very nice to talk to a live person instead of listening to a recording, your service provides that, very important in this day and age. Thank you."
"You are consistant and successful. Always approachable and pleasant."
"I love the staff and how helpful they are. I recommend you to everyone I know. Thank you for everything."
"Kristen is always very helpful with questions. She is always wishing me a nice day, great fall, winter and holidays. Thank you for her pleasantness. "
"A trusted company for all property tax grievances we can depend on. I personally recommend this company for all your property tax grievances. You simply sign the application (online, by mail or by fax) on time and leave it for ETR to do the remainder, ti"
"Courteous, professional and trustworthy service. Very professional on all levels. Everything is up to par. Cannot add anything else. Your company is just great. #1 with me - Keep it up!!"
"The availability to call with quetions and your staff always make me comfortable with their answers. During these tough economic times I appreciate your service. God Bless You."
"I love that you make it so simple fo us. We just sign and you do the work and always get us a discount!! I recommend your company all the time!! We have been using you for several years and really appreciate the gret job you do!!"
"Empire Tax Reductions has always responded each and every time I've contacted them. Empire has consistantly reduced my taxes every year. I had used another well known tax reduction company but was disappointed in their service and results. I recommend "
"I have used Empire for over 20 years. I have lower taxes than my friends because of all the work you have done. Thank you for your expertise."
"You guys are great. From the first day I walked into your room- kept up the good fight and kept the money where it belongs! to the tax payers. Good service. Very happy."
"I very much like that whenever I call with a question it is addressed immediately and politely. I of course enjoy all the reductions you have recieved for me in the past few years. Thank you."
"Empire Tax Reductions has been able to successfully grieve my taxes every application period and at a fee less than their competition. I am very happy with their work and look forward to a continued relationship in the future. "
"I have been very pleased with Empire. If i had a question the staff were polite and knowledgeable."
"Very professional staff. It is a pleasure to work with your office. Thank you."
"Instructions are clear. This is the service my late husband picked out and so far it is working for me."
"Like that you send all information so I understand just what I am saving and 40% not 50% like most. Two friends have used you and I hope they are also satisfied with your service!"
"I like getting my taxes reduced the best! Each year that we have used your company we have gotten money back on our taxes!"
"Overall, excellent experience with Empire. Keeps clients informed of staus, see results. Thank you!"
"Empire always manages to get me a tax reduction."
"I have been very happy with your correspondence (written paperwork). I am a rarety as I do not own a computer. I have been happy getting all paperwork via the U.S. mail. Thank you!!"
"I have already recommended you to my mother and one of my girlfriends. It has been a very pleasant experience and I'm very thankful for the savings. Whenever I have called the office I have always spoken with soemeone and they have been very helpful."
"Great work. Never failed. Extremely happy with your results over the years."
"The company is very good informing and keeping me up to date with tax information."
"Easy to renew and easy to understand client status."
"Transparency and professionalism. Answers phone calls in a timely manner and knowledgeable. Thx - Oh Yeah- Very successful."
"I like that you can also handle the village of Hempstead, along with the county."
"Very efficient and professional. Payment timeframe reasonable for homeowners."
"Local and near my home. Not sure if that's relevant, but can't hurt. Also, love the positive results since joining ETR. Keep up the good work and thank you."
"You do the leg work I can't handle anymore. I'm getting too old to be making a lot of phone calls or waiting on lines in government offices."
"We have had Empire Tax Reductions for many years and we are very happy with the way they take care of our business. Thank you so much."
"Easy to use. They have saved me money on my tax reductions and very helpful."
"I have told many people about your operation and that you have done very well in our dealings."
"My rep. takes my calls, is professional and personable."
"I like that you were upfront with me and let me know exactly what my cost would be."
"Always available if I have any questions."
"Reliability and easy to obtain information."
"You just take care of it - nothing for me to worry about!"
"So easy to do and inexpensive. I've referred others and they were equally pleased."
New Hyde Park
"Easy, fair billing and good results every year!"
"Excellent customer service."
"Joan handling it all!"
"You accomplish what is needed for the homeowner. Thank you for your continued efforts for me and my family."
"Proactive. Have been with you for a while. The young woman I worked with in your office was very good and cooperative."
"It was so easy to apply. This was so easy to do! Very happy with results."
"I am very satisfied with your results and offer you my sincere thanks."
"I like that all I have to do is sign the form."
"I don't have to worry if you are doing your job. Thank you."
"Easy. Convenient. Worthwhile."
"Instructions and disclosures are written clearly enough to understand. Very cool."
"Results and fee"
"I called your office with a question and received a prompt answer."
"Very pleased with everything. Nice to do business with your company."
"Everyone is friendly and very helpful."
"They keep us informed as to what's going on with reductions."
"You are very competant and easy to deal with."
"Timely communications regarding our grievance are key, and that's exactly what we recieve. "
"The service is excellent."
"As seniors, getting taxes lowered is a big help."
"Empire has been able to lower taxes each year since I signed on with them. "
"The company is very good informing me and keeping me up to date with tax information."
"I love the professionalism and friendly attention to details. "
"You perform as advertised. Good follow-up and follow-through."
"I like how you keep your clients informed and an explanation of the fee you assertain is understandable. "
"We really appreciate all your efforts as you have in the past and will continue to do so in the future."
"Your services have done the best you could for me."
"Good service and simplicity of operation."
"You give all the information that is needed of assessments and reductions . Just keep up helping me and my tax savings. "
"Everyone is always very helpful."
"Clear information on case status updates. "
"You are very reliable and professional."
"Very friendly when I phoned in and answered all questions sufficiently. Provided a reminder for me to make sure I met my deadline. "
"Prompt - Informative!"
"You have reduced our assessment year after year, and your fee is 40% of the savings. "
"Reasonable fee. No payment without reduction. Good explanation of service."
"Efficient, accurate, easy-for-me serivice you provide. With great results. Thank you."
"Letters are understandable"
"Your success rate and friendly updates and reminders. "
"Easy and resonably priced. Not 50% like others. "
"I like that when I call the office the phone is answered and the person is knowledgeable. "
"You make it easy to get a reduction in taxes."
"Your system works!"
"I like that you were 10% cheaper than most others. Also, the ease of use."
"Everything works out fine. There are no problems. It is amazing the savings over time (about 20 years). Thank you."
"Just a great company to deal with and very professional. Thank you."
"Always gets back to me in a timely mannerr. Thank you. "
"Being disabled you make things a little easier for me financially and I appreciate it."
"I'm satisfied with the service and also with the polite answers when I call with a question. "
"You make the tax grievance process easy and you take a lower percentage than other companies. "
"Getting a reduction on taxes and am satisfied with services as it is. Am extremely satisfied with your service. Grateful too."
"Your prompt and effecient service. Bills are sent on time. Customer service is awesome. "
"I like being kept informed during the appeal process and the results obtained."
"I have found your employees to be very helpful as I misunderstood last year about when I needed to reapply. The woman I spoke to was very kind explaining everything."
"Thank you for your effort for tax reduction year 2018/19 and 2019/20."
"The service and you get job done."
"First year member. So far so good."
"It's all good. You always have answers to my questions."
"Reasonable communications. Competitive Fee."
New Hyde Park